Salehoo Customer Service

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Shopping online is the norm in recent times. For many who own an online store, it could be a great source of steady income or even just retirement money. If you own or used to own a “real real world” store they could have a chance to expand their business or just basically to get in with the times.

The thought of putting up a store from scratch can be very intimidating. A lot of questions can be circulating in your head. How much does it cost? Where do I locate a vendor? Where do I keep them?

Although these are all valid questions this does not mean there aren’t any alternative solutions.

That’s where services like Salehoo are available.

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For those of you who prefer a more visual experience, here is a video review from Online Verve’s YouTube channel. To get a comprehensive overview of Salehoo, you may still want to check out our article below.

Overview: Saleh-what Now? Salehoo Customer Service

Salehoo is a wholesale and dropshipping directory. It means they give sellers a list of approved supplies and connect them to each other in order to do business. With the help of Salehoo online store owners can find suppliers that will give them a steady supply of goods and stocks of item to whatever it is that they’re selling.

The suppliers listed on Salehoo’s list is available all over the world. All the way from China to Australia, across the United States to across the Atlantic to the United Kingdom, if you are looking for some kind of supplier in a particular location, chances are Salehoo has a supplier there. This is a good result for a small firm that is based in Middle Earth.

Yes. Salehoo is a New Zealand based company. It was founded by entrepreneur friends: Simon Slade and Mark Ling. Slade, who was selling items through a local auction site, was bombarded with questions about how and where he found his suppliers, and who his suppliers were. Due to these questions he realized the growing possibility of having an online directory of suppliers.

Together with Ling they co-founded Salehoo and without their continuous commitment, Salehoo would not be present today. With time, Salehoo’s offerings had only gotten better and even became the top directories to look at dropshipping suppliers from around the world.

All About Dropshipping

For those who do not know, dropshipping is a way for online retailers to offer products to customers from the suppliers to their customers without them touching the product.

In a way, when a customer buys at an online store there’s a possibility wherein the store does not even come into contact with the item being sold. The item is shipped from the vendor to the buyer in a direct manner.

This is essentially does away with a lot of aspects. For instance, an online retailer doesn’t have to maintain an inventory of the products. This means that overhead costs can be reduced to a minimum.

With dropshipping, the owner of the business can run his store whenever or wherever they are, just as long as there is an internet connection and a laptop wired to the internet.

Salehoo Services

Salehoo is primarily an online directory of suppliers. While they inform customers of where to buy the products they desire and require, Salehoo themselves do not sell their own products. They sell services.

Since they’ve been operating for more than 20 years now, it is only natural for their range of services to expand. We will discuss below.

Dropship Suppliers

Online entrepreneurs This and another feature is the meat of the services offered by Salehoo. Customers who avail of these services are given access to 1000 dropship suppliers who are carefully reviewed by Salehoo.

Anyone who uses this service can rest assured that the person they call from this list won’t be someone fishy.

This is in comparison with other dropship merchants who don’t have access to services like Salehoo. They are more prone to be scammed than the typical customer.

Through this directory, customers can get a wealth of information on the suppliers. This includes but is not only:

  • Contact Information
  • Product Range
  • Good quality goods
  • Customer Service reviewers
  • Their Shipping Locations
  • Their preferred shipping method

Salehoo Customer Service

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For dropshipping companies, salehoo can supply suppliers for the majority of products and categories from fashion items like clothing and accessories to the cool stuff like toys and gadgets as well as exotic stuff like antiques. Salehoo Customer Service

Wholesale Suppliers

Everyone is talking about dropship suppliers, this isn’t a reason to assume that Salehoo doesn’t provide a directory of wholesale suppliers. They are highly scrutinized and thoroughly vetted by the company as dropship suppliers. 

In actuality, the list of Salehoo’s of wholesale suppliers vetted by Salehoo is more than that of their list of dropship suppliers. They have 8000 (8000)

Similar to dropship companies the list of dropship suppliers can provide you with a lot of the necessary details

The products of these wholesale sellers are offered at their authentic wholesale value. This means there might be no additional cost that you are required to pay Salehoo. Afterall, it is your list of vendors you have paid for, not the items.

Salehoo has wholesale suppliers for a variety of brands including Lego, Adidas, Sony, 3m and even Disney. With Salehoo’s list of suppliers you are sure that what you receive is genuine

The wholesale suppliers and dropship suppliers comprise the Salehoo Directory. Salehoo Customer Service

Market Research and Market Research Labs.

Market research is an essential aspect if someone wants to succeed in running a business. To remain in the game, retailers need to be aware of what products they must sell and at what price.

For prospective retailers or those looking to expand their business using other products, looking for what to sell can also be a challenge.

Most of the time finding a niche to fill in the market is the most common way to go. But, even so, it might take trial and error to find this particular niche. Salehoo’s market research and market research labs remove the need for trial and trial and.

When looking for a niche it is natural to look for items based on intuition which often leads to incorrect decision-making. What you should be looking at is pure and unbiased data.

With Salehoo monitoring around 1.6 million products in their database This information is accessible to customers and it is up to them to use this knowledge.

It is vital to remember that the information you receive will depend on where you are as well as your currency so there can be some slight discrepancies between the two. But their estimates of price have been very accurate in general.

These data can be filtering in four different ways through the service. These include:

  • Type of product
  • Sell rate
  • Competition
  • Average price

Salehoo Dropship

Now you might ask, Salehoo dropship? Didn’t you mention that Salehoo is an online directory, and doesn’t sell anything? What exactly is Salehoo Dropship?

It is true that Salehoo remains an on-line directory of suppliers. Salehoo dropship is not a sign that salehoo has become their own retailer. Salehoo dropship is the brand new tool Salehoo offers to shopify owners.

This tool automates the process of integrating Salehoo into the Shopify system..

There is no longer a time when you spend your precious time, poring over product catalogs of suppliers. This tool will make your life easier. Shopify store owners can have their lives simplified.

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The tool allows them to get access to the aforementioned list of Salehoo’s 1,000 vetted dropship companies and, by a single click to display their products on your Shopify website or store. Naturally, the cost of these items will be at the discretion of the store owner.

This can save a lot of time that can be used to conduct market research, or just for free time. Salehoo Customer Service

Training Guides

To be honest the most interesting feature of salehoo is their guides for training. They have full guides to training which have lots to be related to running an online shop.

Why is this surprising, you ask? It is due to the depth of these guides. The guides cover how to post your merchandise to various online stores, like eBay and Amazon.

They even offer guides on how to set up your online store. Instructions on how to register your business, tax laws, and even guides on how you can import your products to different countries, they cover it all.

It is among the best advantages that a service can provide.

Customer Service and Support

Concerning issues involving commerce, business, or money. It is crucial for a website to have friendly and efficient customer support.

Customer service at Salehoo is similar to that. According to most of the online discussion about their customer service.

Based on their operational hours of 5:45 p.m. until the time of 1:30 a.m. Eastern Standard Time. If you encounter any issues, you can contact them through live chat or email, or by phone between Monday and Friday, at the same time.

Their Facebook and Twitter pages can be used to provide customer service, if you would prefer to use these channels.

But, it doesn’t necessarily mean their service to customers is flawless. There is always an area that can be improved.

One option is the possibility of extending their customer support times on the weekend to allow people who can only manage their online business during the weekend the opportunity to call whenever they help is needed. Salehoo Customer Service

Another would be to have assistance from customer service in searching for products that are not listed in the event that they are not listed. Like Worldwide Brands, another wholesale and dropshipping directory, works.

Overall, while Salehoo’s customer service and support are already excellent but they are able to improve their customer service. Of course, these changes should be done without sacrificing their already satisfactory service.

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Price

Salehoo’s services are available for purchase at a low cost of $67 for one year membership. It provides access to whole Salehoo Supplier Directory, both wholesale and dropshipping. It also includes the aforementioned Market Research Labs, personal email support, and access to a member’s forum.

If for the first year you are happy about the services. You can either renew your subscription, or purchase lifetime access at $127. This is actually the more popular choice between the two.

The prices are affordable compared to other supplier directory services.

But, we cannot deny that there is a possibility that you don’t fit with how Salehoo’s services are. To address this, Salehoo offers a 60-day money back guarantee. It’s as simple simply as sending an email support@salehoo.com up to 60 days after you bought the service.

Also new to the service is their 7 day trial for $1. If you just want to test the waters of the service and not plunge in, you can try the trial for 7 days and have access to their wholesale database and labs for just $1.

PROS and CONS

An easy and fast method of determining whether Salehoo service is suitable for you is to examine the pros and cons. While it is not a substitute for real experiences with the service, it’s essential to get an idea of what you’re paying for and what their potential problems are. Salehoo Customer Service

Pros

  • Excellent Customer Service: Customers who have been to Salehoo’s Customer service appear to have nothing negative to say about them. Salehoo’s open hours allow customers to get in touch with them whenever they require. This is valuable service to anyone just starting out in online retail.
  • Many Brands and Diverse: Salehoo has supplies from numerous brands. It includes Lego, Samsung, Levi’s, Disney among others. There are items available from the most well-known brands as well as some more special items.
  • Suppliers You can Rely on: Salehoo makes sure that they only have the best and most trusted suppliers listed in their database. Through their rigorous vetting process the customers are assured that wherever they buy their supplies can be trusted. That is if you pick one from Salehoo’s catalog.
  • Beginning Friendly Training Beginning Friendly Training Salehoo has an impressive training area. The guides they have available for paying customers are as comprehensive and helpful as they can get. A few of the guides addressed problems that frequently be discussed on their forums for community members.
  • Hidden Fees = No: Salehoo itself is cheap and reasonable, costing only $67 for a year’s subscription. The only thing that customers need to worry about are fees to apply by the provider itself, but that’s between the buyer and the seller.
  • Money-back Guaranteed Service Salehoo assures that they will offer a satisfying service. As such, they provide 60 days of money-back guarantee to those who feel they made the right decision. This is a full refund without questions asked.
  • Low Minimum Orders Required: Salehoo’s suppliers need only low minimum orders. This is ideal for wholesale stores that don’t have enough inventory space or who are only testing the waters.
  • Informative and thorough Market Research Market research by Salehoo is among the best in the business. With reliable information about price, market trends and more it is certain that you’ve got everything you need to move forward with your decision.

Cons

  • Can Be Difficult to Use: For people who are new to online retailing, Salehoo’s information, while useful, may be difficult for some. This is particularly true in the event that the buyer does not understand what certain terms mean and what some metrics are for.
  • Unavoidable Marketplace Fees of the online shopping is done on the larger websites such as Ebay and Amazon and that includes Salehoo users. Fees from these marketplaces can be costly and be a drain on profit margins of the business.
  • Fewer Branding Opportunities: This is something that wholesalers with a majority of wholesalers be sceptical about. Dropshipping and wholesaling only permit you to sell products of other companies. In other words, unless you take your time, there is little chance for your business to expand. The result is that most customers are making use of third-party marketplaces and sites to sell their goods.
  • Less Products in comparison with the Competition: 1.6 million is not a meager number. For an online retailer it could be a small number. Some retailers even have more than triple the number of customers.
  • None Existent Location-Based Search: The lack of location-based search of suppliers is questionable and mildly irritating at most. For online stores this could be a major pain as the majority of customers want new and quick access to the suppliers. In addition, it can be the bottleneck that could end the entire operation of an online store

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Last Words

Overall, Salehoo is a good service to start with if you are just getting started with e-commerce. They provide a variety of services that are extremely useful to those who are already accustomed to e-commerce processes and also for those who are new to the field. Salehoo Customer Service

Their Market Research tool, while extremely robust and comprehensive but can be a bit intimidating to beginners. But, this is remedied by the tutorials and guides for free that are available whenever you avail of the tools.

In terms of their directories even though they have smaller suppliers than their competition (1000 for dropshipping and 8000 wholesalers) They can at least all be confirmed by their vetting procedure.

The salehoo price is also excellent. The yearly price of $67 has plenty to offer and their lifetime access cost is also very affordable.

If you are happy with Salehoo’s service and are certain to continue using the service for a long period of time, the $127 cost is a much less expensive and better option than paying the annual cost.

Of course this only applies if you really are serious in getting into e-commerce. If not, it’s better to Google stuff yourself.

FAQs Salehoo Customer Service

Do I need to buy Salehoo?

The answer is entirely up to you.

If you are serious in seeking a job in eCommerce or want to try dropshipping as a side hustle, then Salehoo’s services can be a very welcome tool for you to have. Salehoo’s directories and market research can help you find the proper niche for you to begin.

However, if you are not serious with your venture, you’ll just be wasting your money. The process of creating a professional online store requires lots of effort and commitment. Although there are testimonials on Salehoo’s pages that offer testimonials of how beneficial Salehoo is, these people also dedicated a lot of their time in getting to where they are now.

Does Salehoo provide a trial period?

Salehoo does not have the option of a trial period for free. They offer a trial for a low cost period.

Although Salehoo offers a pretty affordable cost and a 100% refund for unsatisfied customers and offers a 7-day trial for the cost of just $1. It may not be completely free, but it’s nonetheless a fair price to test out the service.

Are Salehoo in sync with Shopify?

Absolutely, Salehoo can be integrated with Shopify and Salehoo dropshipping.

Salehoo Dropshipping is the newest service offered by Salehoo has Shopify integration. It’s not difficult to set up. Once it is done, you are able to showcase these items on your Shopify page with the touch of a few buttons.

Is Salehoo a scam?

Yes, Salehoo is not a scam..

Salehoo is an BBB (Better Business Bureau) rating of A. Customers can rest confident that Salehoo will:

  • Answer customers complaints as fast as you can
  • Follow the BBB Code of Advertising
  • Resolve any disagreements between the company and the customers

Salehoo also offers the option of a money-back guarantee. Customers who aren’t happy with the service can wait at minimum 60 days to request for the full amount or a full refund of the membership.

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Within the 60-day period all customers who pay have unrestricted access to their supplier list, Market Research Lab, as well as their guides and training resources.

Salehoo’s customer service is also an example of how reliable they are. With a committed customer service that responds quickly and promptly, Salehoo makes sure that their customers get the best service they spend for.

How can I reach Salehoo customer service?

The customer service of Salehoo is contactable via live chat on their website.

They can also be reached through their email at support@saleshoo.com. You can also contact them from their facebook and twitter accounts for fast support.

They also have a toll free number of (888) 881-8703. For US customers, they can try calling (213) 839-6836.

If you are a customer in Canada you can contact them through +1 647 846 8912

They are available from Monday to Friday between 5:30 p.m. until 1:30 a.m. Eastern Standard Time.

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